FAQ

Hours vary by location. Quince Road and Riverdale Road are open 7 days a week, 6:00 AM to 10:00 PM (last wash by 8:30 PM; doors lock at 10:00 PM). Berryhill Road is open 7 days a week, 6:00 AM to 9:00 PM (last wash by 8:00 PM). Cleveland Street is open 7 days a week, 7:30 AM to 8:30 PM (last wash by 7:15 PM; doors lock at 8:30 PM). Ellie's powered by River City on Pauline Street is open 7 days a week from 7:00 AM.

Every Tuesday all washers are discounted $2.00. Every Wednesday all dryers are half price.

Check with an attendant in the store, or contact the team at +1 731-203-0053 and they'll check for you.

Prices vary by machine size and location. At Quince Road, washers run from $3.85 (20 lb) to $12.85 (100 lb); dryers start at $1.05 for 16 min (30 lb) up to $3.00 for 18 min (75 lb), with extra minutes at $0.25. At Riverdale Road, washers range from $4.75 (30 lb) to $8.75 (80 lb); dryers are $2.00 for 18 min (45 lb) and $2.50 (75 lb), plus $0.25 per extra minute. At Cleveland Street, washers go from $3.95 (30 lb) to $12.85 (100 lb); dryers are $1.80 for 18 min (45 lb) and $3.00 (75 lb), with extra minutes at $0.25.

Sizes differ by location. At Quince Road: 30, 40, 60, 80, and 100 lb washers, and 30, 45, and 75 lb dryers. At Berryhill Road: 20, 40, 60, and 80 lb washers, and 30, 45, and 75 lb dryers. At Riverdale Road and Cleveland Street: 30, 40, 60, 80, and 100 lb washers, and 45 and 75 lb dryers. At Ellie's powered by River City on Pauline Street: 20, 40, 60, and 80 lb washers, and 45 and 75 lb dryers.

Yes. The 80 lb and 100 lb washers are suited for bedding, rugs, and bulky loads.

The machines use a Laundry Card and Mobile App system, not coins. You can pick up a card in-store for free.

Scan the QR code at the kiosk, then tap your laundry card or app at the reader to start your chosen machine. Funds deduct automatically based on which washer or dryer you select.

Head to the kiosk and insert cash, card, or tap to pay, then follow the on-screen instructions. Some systems also let you reload through a mobile app. At Ellie's on Pauline Street, the kiosk accepts cash or card.

At most locations, you get $2.00 free for every $20.00 you add to your card. At Ellie's powered by River City on Pauline Street, the bonus tiers are: buy $10.00 and get $10.50, buy $20.00 and get $22.00, or buy $50.00 and get $60.00.

Yes. Bring your own detergent, pods, or softener. Add liquid detergent into the detergent compartment rather than directly onto clothing, and put pods in with the laundry.

Avoid washing rubber mats, roller blades, or anything hard. Also keep out heavily oily or flammable materials and items with excessive pet hair, as these can damage the machines.

Let an attendant know or call +1 731-203-0053. The machine will be inspected and you'll receive a refund or credit if needed.

Pricing is $1.75 per pound at most locations, with a 20 lb minimum. At Ellie's powered by River City on Pauline Street, the rate is $1.59 per pound, also with a 20 lb minimum.

Yes. Most locations require a 20 lb minimum to use the wash & fold service.

Yes, same-day service is available for an additional fee.

Your clothes are folded neatly and returned in a plastic bag.

The service covers washing, drying, and folding. Steaming and ironing aren't offered.

Yes. Anything made to go in a washing machine can be handled through the wash & fold service.

The team will handle your laundry however you'd like. Just let them know your preferences when you drop off.

You don't have to, but sorting beforehand can help prevent any potential mistakes.

At most locations, there's no delivery service, so you'll pick up in store. At Ellie's powered by River City on Pauline Street, you'll receive a text when your delivery is on its way and again once it's been dropped off.

Yes. You'll get real-time text updates when your laundry is picked up, cleaned, and out for delivery.

Pickup and delivery is currently available at Ellie's (Powered by RiverCity Laundromat) at 215 S Pauline St, Memphis TN 38104. River City Laundromat will be rolling out pickup and delivery to all locations very soon.

If your business generates regular laundry, River City can work with you. Pricing is customized based on your volume, item types, and how often you need service.

Yes. Call 731-203-0053 and the team will put together a free, no-obligation estimate.